We Have Award-Winning Customer Service
Brady’s Business Systems is a recipient of the PROS Elite 100 Award!
We are proud to say that PROs Elite, the co-authors of the Document Imaging Service Benchmark model, have selected us as one of the Top 100 Servicing Dealers in the United States. This elite recognition can only be awarded to one dealer in any market, and Brady’s Business Systems has earned it!
More about the our Pro’s Elite 100 Customer Service Award
Our commitment to achieve PROs Elite 100 certification began with a complete assessment of our current service operations by the PROs executive team.
Our action plan for achieving PROs Elite 100 benchmark standards for Service Excellence was built off of a comprehensive assessment by the PROs expert staff. Brady’s was found to meet the following criteria:
- We are committed to executing the action plan and achieving the customer benchmarks.
- We are committed to train our Service Management in advance service management skills.
- We trained our Executive Team in customer-focused leadership and strategic planning skills.
- We trained our whole organization in elite customer relations management skills.
- We taught our Sales Reps how to develop customer solutions based on this certification.
- We committed to having our service results audited on an ongoing basis by the PROs Elite team.
- We committed to ongoing coaching in the tactics to ensure our audited customer results remain at or above PORs standards.
- We annually attend roundtable discussions with other PROs Elite 100 dealers to develop technologies and solutions to resolve strategic issues facing the office imaging customer.
- We will earn certification annually to ensure that our customers’ ongoing experiences are consistent with the services offered by PROs Elite 100 dealers throughout the United States.